This role is ideal for someone who enjoys balancing operational excellence with genuine connection to residents, staff and stakeholders.
About the Role
As Village Manager, you will be responsible for the smooth operation, financial performance and community wellbeing of the village. You will provide strong leadership, ensure compliance with relevant legislation, and foster a positive, inclusive environment aligned with our not-for-profit values.
Key Responsibilities
- Manage the overall operations of the retirement village, ensuring high standards of service and presentation
- Build strong, respectful relationships with residents and their families
- Oversee budgets, financial reporting and village expenditure
- Ensure compliance with retirement living legislation, policies and governance requirements
- Lead, support and develop onsite staff and contractors
- Manage resident enquiries, admissions, agreements and exits
- Address resident concerns professionally and proactively
- Liaise with internal teams and external stakeholders to support village outcomes
- Previous experience managing a retirement village, aged care facility, community housing or similar environment
- Strong leadership and people-management skills
- Sound understanding of retirement living legislation and compliance (or willingness to learn)
- Financial acumen and experience managing budgets
- Excellent communication, conflict resolution and stakeholder engagement skills
- A compassionate, resident-centred approach aligned with not-for-profit values
- Be part of a respected not-for-profit organisation making a genuine difference
- Work in a supportive, values-driven environment
- Opportunity to build strong community connections and long-term impact
- Competitive salary and benefits
Apply now with your resume and a brief cover letter outlining your experience and interest in the role.
